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Account Manager


Ambitious projects, a diverse scope of duties, and space for individuality – that is what we offer our employees!

Intact is one of the leading software companies in the field of audit and certification management, traceability, and quality management. We offer overall solutions – from professional consulting to software, customer-specific development, implementation, and the subsequent customer support. Due to comprehensive industry know-how, we are able to create tailor-made solutions that exactly meet our customers' needs. We live for our projects, work in close cooperation with our customers, get inspired by each other and meet new challenges as a team. We also love change and diversity – every task is different. Our pioneering spirit and creativity allow us to break new ground and encourage innovations. We enjoy playing an active part in shaping the future.


Your Tasks

  • Customer support (accepting support, assistance, training)
  • Build a positive rapport with customers
  • Detailed problem solving
  • First and second level support via e-mail, phone, and remote maintenance
  • Acceptance, processing, and feedback of technical problem cases as the customer's first person of contact
  • Interface and contact person to customers and internal employees
  • Identification and management of sales opportunities
  • Review complex customer requirements and configurations to provide specific solution recommendations
  • Apply sound strategies for account retention
  • Planning and management of release projects (collaborate with internal department resources to share information & coordinate installs)
  • Creation of blueprint and system specifications
  • Provide general support and generate revenue by upselling products and services to existing customer base
  • Stay apprised of industry trends, emerging technologies, and competition


Your Profile

  • High school diploma and a solid completed IT education
  • Ability for deep understanding of business & technology
  • Knowledge of relational databases
  • Basic project management knowledge
  • Additional languages (German, Spanish) is a plus
  • Experience in audit management and certification is a plus
  • You enjoy dealing with customers
  • You have excellent organization and communication skills
  • You're willing to travel
  • Strong leadership personality


What We Have to Offer

  • An international working environment as well as participation in challenging areas of responsibility in an agile environment
  • An open, friendly, and motivated working atmosphere
  • Above average social benefits
  • Opportunities for growth and training
  • A very motivated team, flat hierarchies, and place for individual initiative
  • Minimum base salary of $ 26.00 per hour, depending on experience

Please send your application documents to:

Intact US, Inc.
Attn.: Dirk Otto

250 NW BLVD Suite 208 | Coeur d'Alene | ID 83814 | USA
Phone: +1 701 320 8363