Austria Bio Garantie - the pioneer in organic certification
Austria Bio Garantie (ABG) is the leading Austrian inspection body for organic products. Founded in 1993, ABG has become Austria’s largest inspection body for organic products. AGB operates on behalf of the food safety authorities and provides its services to about 11,800 contractors from the farming, processing and trading sector.
Initial situation of ABG
A strengthened market position and improved customer services were the main reasons why ABG decided to invest in a professional inspection and certification system. ABG wanted to be able to handle inspections and certifications in a safer and more efficient way. It was important that the data only needed to be recorded once and could then be exchanged electronically between ABG and its partner organizations. Moreover, the inspection workflow was to become fully electronic and the invoicing process entirely automatic.
Solution - Implementation of the audit- and certification management system
In order to adapt Ecert to all the requirements and needs of ABG various modules were implemented. In addition to the administration of data regarding pasture and cultivation areas, plant varieties, animals and products, the entire customer communication is now also handled electronically. Moreover, certificates are now issued fully automatically and a notification service provides information about changes in the certification status. The automatic invoicing as well as numerous interfaces for the electronic data exchange significantly simplify the communication with customers and partners.
All these features ensure that data entry errors are next to impossible. Moreover, the electronic handling of the inspection workflow significantly improved customer services and optimized the internal processes.
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