Careers at Intact

IT Customer Service Specialist for North America (f/m/x)  

Intact, the world’s leading provider of software solutions for the Testing, Inspection and Certification (TIC) industry is seeking a support specialist to join our global organization. With our products we ensure that organic products are really organic, food is safe, fisheries are sustainable, and buildings don’t go up in flames.

We’re looking for that special someone with some combination of experience in technology systems support, certification or auditing world, and the Intact Platform to be part of our growing business in the United States. Our support teams work closely with customers to optimize business processes, find, and kill bugs, clarify customer needs, and, depending on experience and qualifications, may work to support our business intelligence toolsets.

Our worldwide presence means you’ll be in contact with customers all over the world and work in as part of a global organization. Sounds good? Send us your application and become a part of our team.

Are you ready?

• 2nd level software support of the Intact Platform (SaaS Solution) 
• Verbal and written customer communication (email, phone, videoconference) 
• Problem solving for application and system errors as well as bug documentation and analysis 
• Recording, processing, and answering technical customer inquiries, use cases and user stories 

Are you the ONE?

• Completed technical education or similar qualification in the IT / software area 
• Experience in software support preferred, particularly enterprise software and/or 2^nd level support
• Professional experience in the Auditing/Certification sector and/or Intact Platform knowledge is preferred 
• Experience with JIRA and confident in Microsoft Office 
• Excellent verbal and written communication skills, German or Spanish language skills a plus 
• Works independently in a structured way and have a strong quality awareness 
• Enjoy working in a team across time zones and cultures 
• Ability to travel for training in Austria and customer visits as needed (length of stay: approx. 1 month per year). Travel may account for 10% of time. 

Why US?

• Flexible home office– you will be working out of your remote location or our Santa Cruz, CA location.
• Health care, dental and vision, 401K (5% match) and generous vacation plans  
• Intact provides ongoing training & further education opportunities as well as company events 
• Regular overseas travel for training
• Status: exempt full-time employee 
• Starting salary $60,000 – DOE

We are looking forward to your application

Please email your application to: careers@intact-systems.com

INTACT’s US office and primary business location is 111 Mission St., Santa Cruz, CA 95060 

IT Project Manager US Customer-Focused (m/f/x)

Hi, I’m Stefan, Intact’s Head of Project Management. I’d be delighted to welcome you to our team. We’re looking for an IT project manager that is ready to get their hands dirty, be truly part of the project and become a subject matter expert in our software and the certification, audit and standards we serve.

We are an international pioneer in audit and certification software. Our products ensure that organic products are truly organic, food is safe, fisheries are sustainable, and buildings don’t go up in flames. We offer a role that is a true adventure, working, training and engaging with colleagues globally. Thanks to our global presence, you will be in contact with customers all over the world and get to know many

Are you ready?

• Management of international customer projects including complete project planning (targets, deadlines, costs), project controlling and reporting
• Carrying out requirements analysis and gap analysis
• Moderation and documentation of project meetings and conception workshops
• Configuration and implementation of the Intact platform at the customer’s site
• Contact person and interface to the customer and internal stakeholders

Are you the ONE?

• Completed high school diploma – university degree or technical training is an advantage
• At least 1-2 years of relevant experience in project management of software implementation projects
• Basic technical know-how (databases, interfaces)
• Knowledge and experience in the use of common PM methods, ideally IPMA standard
• Knowledge of audit and certification management or Intact products is an advantage
• Very good written and spoken English (other languages are an advantage)
• High level of commitment and solution-oriented mindset
• Ability to travel

Why US?

• Enjoy the flexibility of working remotely or out of our Santa Cruz, CA location
• Health care, dental and vision, 401K (5% match) and generous vacation plans   
• Intact provides ongoing training & further education opportunities as well as company events  
• Regular overseas travel for training and team building
• Vibrant company culture with regular team events like darts tournaments
• We not just enable personal development but encourage it – Your Growth is our Gain
• Status: exempt full-time employee  
• Starting salary: $70,000 – DOE 
• Start: asap

We are looking forward to your application

Please email your application to: careers@intact-systems.com

INTACT’s US office and primary business location is 111 Mission St., Santa Cruz, CA 95060 

IT Solution Manager (m/f/x)

Hi, my name is Armin, I’m the CMO at Intact, and we are looking for you.
Intact, the world’s leading provider of software solutions for the Testing, Inspection, and Certification (TIC) industry, is seeking an IT Solution Manager to join our global team. Our products ensure that organic goods are organic, food is safe, fisheries are sustainable, and buildings don’t go up in flames.
All this has sparked your interest? Send us your application and become a part of our team.

Are you ready?

• Partner with our international Sales Team for customer acquisition and consultation
• Lead enterprise-level demonstrations and define project scopes
• Strategize on project risks, licensing options, and process consulting
• Be the go-to for internal coordination across Product Management, Development, and Marketing

Are you the ONE?

• You got a background in IT Technical Sales or Sales Management
• Intact product knowledge and/or TIC industry know-how are a plus
• Developing business cases and pricing strategies comes naturally to you?
• You are fluent in English? (German is a plus)
• You think Customer? – then you identify with our values
• Structured and self-driven is who you are? 
• You enjoy traveling for work purposes? (willing to travel 10-20%)

Why US?

• Flexible work models: 38.5-hour week, remote work options
• Lebring office perks: food vouchers, free parking, easy access to public transport
• Vibrant company culture with regular team events like darts tournaments
• We not just enable personal development but encourage it – Your growth is our gain
• We offer a fair salary: € 3,724 gross DOE (full-time basis) with at least 3 years of professional experience
• Start: asap

We are looking forward to your application

Please email your application to: careers@intact-systems.com

Intact GmbH, Ms. Katajon Nasseri-Tabrizi; Parkring 6, 8403 Lebring, Austria

Office Assistant (m/f/x)

Hi, my name is Markus, I’m the CFO at Intact, and we are looking for you. Intact, the world’s leading provider of software solutions for the Testing, Inspection, and Certification (TIC) industry, is seeking an IT Solution Manager to join our global team. Our products ensure that organic goods are organic, food is safe, fisheries are sustainable, and buildings don’t go up in flames.

All this has sparked your interest? Send us your application and become a part of our team.

Are you ready?

• General administrative and organizational tasks (including appointment coordination, mail processing, telephone service)
• Responsibility for ordering and purchasing
• Contact person for travel management and customer visits
• Collaboration on internal process optimizations
• Support in accounting (pre-recording of incoming invoices)

Are you the ONE?

• Completed commercial education (Matura)
• Experience in the assistant area or accounting knowledge is an advantage
• IT affinity and good MS Office skills
• Good German and English skills in speaking and writing
• Team spirit, reliability, and excellent communication skills
• Selbstständige, strukturierte und sehr genaue Arbeitsweise

Why US?

• We offer you a varied working environment
• We value fun and enjoyment at work, so in addition to a professional fit, we are especially looking for a personal fit with the team.
• You can expect a collegial atmosphere with lots of fun and high professionalism.
• Regular team events (such as high ropes courses, escape rooms, playing billiards, or visiting a Buschenschank)
• You want to further your education – No problem! This is desired and supported by us.
• You value honesty and transparency, your opinion counts with us.
• Whether by public transport or by car, we are easy to reach.
• Flextime model and flexible workplace
• We offer fair compensation – for this position starting from €2,396 (based on full-time, 38.5 hours) depending on experience and qualifications
• Start: asap

We are looking forward to your application

via E-Mail: karriere@intact-systems.com

Intact GmbH, Ms Katajon Nasseri-Tabrizi Parkring 6, 8403 Lebring, Österreich

SQL Data Engineer (m/w/x)

Hi, my name is Iris. As Head of Operations at Intact, I would be delighted to hear about your interest in joining our team. Intact, the world’s leading provider of software solutions for the Testing, Inspection, and Certification (TIC) industry, seeks a project manager to join our global team. Our products ensure that organic goods are really organic, food is safe, fisheries are sustainable, and buildings don’t go up in flames.

Our international presence means you’ll be in contact with customers all over the world and work as part of a global organization. Sound good? Then send us your application and become a part of our team.

Are you ready?

• Data manipulation based on customer orders, directly on the customer’s live system
• Data migrations during system rollout
• Interface connections to complex applications
• Implementation of customer-specific requirements in the software
• Cooperation with other departments such as Customer Service and Project Management

Are you the ONE?

• Completed IT training (HTL, FH, university) or several years of relevant professional experience
• Experience with relational databases
• Very good SQL knowledge (preferably T-SQL)
• Fluent German and English skills
• Excellent verbal and written communication skills
• Team player with a very high sense of responsibility
• Structured and independent way of working

Why US?

• We offer you a varied working environment
• Having fun and enjoying our work is important to us, which is why, in addition to professional fit, we are also looking for personal fit with the team.
• You can expect a collegial atmosphere with lots of fun and a high level of professionalism at the same time.
• Regular team events (e.g. high ropes course, escape rooms, billiard games or even Buschenschank)
• You want to educate yourself further – no problem! That’s what we want and encourage.
• You value honesty and transparency, your opinion counts with us.
• Whether by public transport or by car, we are easy to reach.
• Flexitime model and flexible workplace – home office and office option
• We offer a fair salary – for this position from € 3,077 gross (full-time basis, 38.5 hours) depending on professional experience
• Start: asap

We are looking forward to your application

Please send us your detailed application documents by e-mail to: karriere@intact-systems.com

Intact GmbH, for the attention of Ms. Sabrina Weilbuchner, MSc; Parkring 6, 8403 Lebring, Austria